Managing an online shop is not a simple task, particularly when customers are seeking answers immediately. Within 10 seconds, most customers exit a website when they are unable to find information related to product, stock, or shipment details. Research says that stores that support instant chat convert 30-40% times more than stores that do not support a chatbot. To solve this problem, Knowband has launched the new PrestaShop AI Chatbot Module. This AI assistant is displayed on each page of the store as a small icon in the bottom right corner. The chatbot opens when a customer clicks on it and provides immediate and accurate information. No searching, no waiting, no confusion.
This PrestaShop AI Chatbot Using OpenAI operates on the GPT-4o and GPT-4o mini engines, which contribute to fast, clear, and useful responses. Hence, making this A helper one of the best AI assistants for PrestaShop.
Why PrestaShop Store Owners Need an AI-Powered Chatbot
Most of the PrestaShop store owners are not aware of the amount of sales they lose just because their customers don’t get instant answers to their queries. Even the slightest delay can drive away a customer and cause a loss in sales.
This is resolved by Knowband’s PrestaShop AI Chatbot Addon, which provides answers in real-time. It goes through product inquiries, in-stock, orders, delivery time, and even compares the products. It also supports various currencies and languages. Hence, beneficial to international clients.
The chatbot even reduces the workload on the support staff since it operates 24/7. Thus, helping customers without any human help.
Main Features of the PrestaShop AI Chatbot Addon
Real-time AI Chat Support
The chatbot responds instantly based on the OpenAI engines. It is a modern assistant that answers all the questions accurately, based on the real store’s information.
Product Comparison and Product Search
In addition, the chatbot can display products, find similar products, or better alternatives. This enhances conversions since customers receive results in a very short time.
Order History and Order Status
The PrestaShop Chatbot Support helps customers monitor their orders without spanning multiple pages directly from the chat window.
Multi-Currency and Multilingual
Moreover, the chatbot responds in the language that the customer has chosen and displays the price in the currency of his or her choice. Hence, this makes it an excellent multilingual chatbot for global shops.
Easy Admin Control
Store owners can choose:
- Between the AI engine (GPT-4o or GPT-4o mini).
- The number of products that the chatbot should give back.
- And the number of past messages that the chatbot should remember.
Customization settings
The store owners can easily customize the appearance of the PrestaShop Live AI Chat Module. They can:
- Add a custom logo
- Change the pop-up color
- Add the background color
- Change the text color
- And alter the color of the chatbot reply message
Hence, this makes the PrestaShop Chatbot Addon by Knowband align with the branding of the store without any technical or coding skills.
Interpretive UI and Slick Experience
The chatbot is compatible with every device and loads quickly, whether the customer is using a mobile, tablet, or desktop.
The PrestaShop Chatbot Addon’s Working
The setup of Knowband’s PrestaShop AI Chatbot Module is very easy. After installation:
Add the OpenAI API Key
The store owner adds the API key to the general settings so that the PrestaShop Chatbot will be activated with the help of OpenAI ChatGPT in the frontend. Here, you can also enable/disable the entire module with one click.
Select the AI Engine
Here, admins can choose a preferred AI model. They can select between GPT-4o or GPT-4o mini, depending on the requirements.
Set Product Limit
Here, the store owners can determine the number of products that the chatbot displays whenever a user is searching or requesting some recommendations.
Conversation History Customization
Here, the admins can add between 0-20 messages to remember by the chatbot in a conversation with a customer. Moreover, they can set this functionality to 0 to disable it.
Customize Chatbot
Here, the admin will be able to design the look and feel of the chatbot with just a few clicks. To begin with, they can add a bot logo that is in line with the brand. After that, they can also adjust the color of the pop-up, background, message box, and text.
Once these settings are saved, the chatbot will be fully active on the frontend. Moreover, you can also try Knowband’s PrestaShop AI Chatbot Free Demo from the product page.
Conclusion
Knowband created the new PrestaShop AI Chatbot, which helps customers in real-time and effectively manages store performance. It saves on support labor, boosts conversion, improves customer experience, and integrates well with any PrestaShop store.
Therefore, if you want fast customer support, OpenAI technology, and hassle-free installation, this ChatGPT PrestaShop Module by Knowband can be the best choice for you.
