In e-commerce, fast communication is essential. Customers will abandon their cart because they do not feel they can get in touch quickly enough. The PrestaShop WhatsApp Live Chat Addon addresses this issue by providing customers direct access to your support team through WhatsApp, a platform they are already on every day.
Customers do not have to wait for your emails to check for communications. You can ensure your customers receive immediate and friendly support. Further, you can build trust, find a resolution quickly, and improve your conversions.
Why the PrestaShop WhatsApp Chat Addon Is a Must-Have
Every store owner understands the benefit of establishing a personal connection with customers. The PrestaShop WhatsApp Chat Addon by Knowband welcomes you to do that.
This module provides multiple agents and addresses shopper questions in real time with their chosen agent. This is a slight modification with immense impact.
Customers who can communicate with your team quickly feel a higher level of confidence during their shopping experience. Hence, fewer abandoned carts and happy shoppers for store owners.
Benefits of the PrestaShop WhatsApp Live Chat Module
Prompt Communication
The PrestaShop WhatsApp Chat Module by Knowband lets your customers contact you directly. This improves response time, keeps customers connected while shopping, and minimizes drop-offs in buying.
More Sales & Brief Conversions
Moreover, customer service gives customers confidence and eliminates second thoughts. When customers have their questions answered quickly, they also complete their shopping fast.
Better Brand Perception
For store owners, customers don’t need to connect. Simply having the visible WhatsApp chat button on your store makes you look more modern, sophisticated, and consumer-oriented.
Simple Installation, Setup & Management
Moreover, the addon has a simple design and is not difficult to install and set up. You can easily add agents, customise the buttons’ location, looks, and feel with ease.
100% Mobile Friendly
WhatsApp works on nearly every smartphone. This means your customers can initiate a connection with you at any time, from anywhere, and without any new app other than WhatsApp itself.
The PrestaShop WhatsApp Live Chat Module by Knowband is a small add-on to implement, which can produce good results. Such as store owners can connect better with customers and convert more quickly.
Main Features of the PrestaShop WhatsApp Chat Plugin
Customizable Chat Button
The style, the color, and the position of the WhatsApp button can be customized to successfully merge with the design structure of your platform. In addition, it is also possible to add custom CSS to increase the overall visual integrity.
Multiple Agent Support
In addition to it, you can add the number of agents you wish. Every agent can just work on their own to accomplish sales, support, and delivery queries.
Flexible Working Hours
Presta Shop WhatsApp Live Chat Module enables you to organize the working hours of agents. The chat button will be seen within the working hours of an agent to give your store a decent and formal appearance.
Individual Welcome Messages
Furthermore, the default message can be personalized to welcome the customers. This helps start a conversation in a friendly manner.
Cross-device Capability
Knowband’s PrestaShop WhatsApp Customer Chat Addon is compatible with desktops, tablets, and mobile gadgets. Hence, regardless of the device that the customer is using, the chat experience will be identical.
In general, these options provide the store owners with the ease of communication, besides incorporating a friendly touch into the conversations as well.
How the PrestaShop WhatsApp Chat Module Works
General Settings
Here, you can switch the WhatsApp Chat Module by Knowband on/off with a single click. Then, you can also add your own CSS to style the chat icon according to your store theme. Next, you choose the location of the chat button, e.g., on the homepage or on all the product pages.
Agent Listing
Here, you can add agents. Click Add Agent button and input their information, name, phone number, default message, working hours, and the display device preference.
Front-End View
Customers find a chat icon of WhatsApp at the bottom of the screen on the storefront. After clicking, WhatsApp appears automatically, and they can begin chatting. Hence, the fact that this is a simple setup means that customers can access support in a few seconds without any waiting or additional action.
Conclusion
Connection is created by communication in modern eCommerce, and sales are achieved through connection. Knowband’s PrestaShop WhatsApp Live Chat Addon provides store owners with the quickest and most used means to communicate with customers in real time.
Moreover, this addon also allows you to deliver quick and friendly customer care with the aid of multi-agents, customizable design, and instant messaging. Thus, getting shoppers to keep coming back.
The PrestaShop WhatsApp Chat Addon by Knowband is for you if you wish to gain trust, become more supportive, and sell more. It is easy, clever, and efficient. At last, that is all that it takes for a growing store to keep in touch.
