In the eCommerce store, returns take place in massive numbers. In contrast to physical stores, clients can analyze an item genuinely and buy it solely after being satisfied. The difficulty of such choice outcomes in a higher number of profits in the online market. When it’s about returning products, customers have several reasons to return the product. Reasons including size issue, a defective or damaged product, or even dissatisfaction with the item, etc.
Therefore, managing the returns can be incredibly troublesome in case returns are excessive. Hence, with the assistance of the PrestaShop Return Manager addon, store merchants can easily manage their returns.
Prestashop return manager Addon
Prestashop return manager addon is a feature-packed addon that helps in handling customer returns efficiently. Further, this add-on provides thousands of features to ease up the return process. Furthermore, the module has been downloaded 500+ times on the PrestaShop addon store.
Prestashop return manager Module offers some incredible features:
PrestaShop Return Manager Addon key features:
1. Prestashop return product addon offers return choice to clients
This Prestashop addon allows merchants to provide three return choices to clients: Credit, Refund, and Replacement. Furthermore, while customers place return requests, they would be prompted with the alternative to achieve store credits that are worth the product amount. Moreover, they can simply ask either for a complete refund or a replacement.
2. Create return policies with Prestashop order return manager Module
Prestashop order return manager Module allows setting up the return policies. Furthermore, return terms and conditions on the order return page can be highlighted. Determine the period within which the client can anticipate the desired return.
3. Ask customers for the reason for the return
With the assistance of the PrestaShop Return Manager module, common return reasons can be added and further showcase in the return form. As a result, clients can easily pick out their return reason from the drop-down list.
The biggest benefit of asking for a return reason is, this will help merchants to understand the product issues. This way they can bring some product changes and can decrease the negative impact on sales of that specific product.
4. Return on behalf of the client
In case customers are facing any kind of issue while placing the return request, with the assistance of PrestaShop Order Return Manager merchants can place the return request on their behalf. Furthermore, clients need to provide their email address and reference id to the e-merchant.
5. Prestashop order return manager Addon allows checking pending returns
Under the Pending Returns list, all the return requests that are raised by the client will be displayed. Further store admin can approve as well as deny the return from there. The return reason can be checked and even the comments left by the clients.
6. Set up multiple store addresses
With the assistance of the Prestashop order return manager Module, store owners can easily add multiple store addresses. Further, these store locations will permit clients to pick their nearby store at the time of placing a return request.
Further, the return slip will be generated once the return is approved. This return slip consists of the return guidelines as well as a return label. Also, the client needs to affix the label to the package and further, send it to the chosen store address.
7. Enable disable product selection for replacement using PrestaShop Return Manager addon
In the event of a replacement, the online clients can choose explicit items if the choice is enacted from the administrator interface of the Prestashop order return manager addon. Moreover, the online clients likewise return the overall order if the online store administrator activates this option.
Conclusion
Managing the client return request is a difficult task and extremely time-taking and effort. Further, in an eCommerce store, the RMA system plays a vital role. This system help merchants to manage the client request easily. Furthermore, clients are also enabled to return as well as refund the product.
Manage return requests for any order placed by client and guest customer using this Prestashop addon.
